Refund policy
Every Virtus et Gloria piece is made to order, just for you. Because of that, we handle returns a little differently from a traditional store. Here is what you can expect.
Returns and exchanges
We do not accept returns or exchanges for change of mind, or for a size or color ordered by mistake. Before ordering, please review the product details and sizing information. If you have any doubt about sizing, email us and we will gladly help you choose.
Damaged, defective or wrong items
If your piece arrives damaged, defective, misprinted, or is not the item you ordered, we will make it right. Contact us within 30 days of delivery at info@virtusetgloria.com with:
- your order number;
- a short description of the problem;
- clear photos of the item showing the issue (and of the label, if the problem is the size).
Once the problem is confirmed, we will send you a replacement at no cost. If a replacement is not possible, we will issue a full refund. In most cases you will not need to send the item back.
Lost packages
If your order is confirmed lost in transit, we will send a replacement at no cost. See our Shipping Policy for delivery times.
Cancellations
Because production starts soon after you order, please contact us as quickly as possible if you need to cancel or change your order. If production has not started yet, we will cancel it and refund you in full. Once your order is in production, it can no longer be cancelled or changed.
Refunds
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take a few more days for the amount to appear on your statement.
Contact
Questions about an order? Email us at info@virtusetgloria.com and include your order number. We usually reply within 2 business days.